FAQs

There is no such thing as a silly question! Find the answers to many questions relating to our products here….

Pool Fencing

What are the key things to remember with pool compliance?

Customers need to always check with local council, state building authorities and state government for specific legislation.  Some of the basic regulations include –

  • Panels and gates must be at least 1200mm high when measured from finished ground level outside of the pool enclosure to the top of the top rail.
  • Any gaps including below and between panels, must be less than 100mm.
  • Fence line must be 900mm away from any climbable object outside the fence.
  • Gates must swing away from the pool and be self-closing from any position.
  • The gate latch release must be at least 1500mm above the ground if it is located on the outside of the gate or 150mm below the top rail and shielded if located inside the gate.
  • Maximum 10mm gap between latch and striker
  • Gate hinges must be a minimum of 900mm apart with the safety cone (included in packaging) fitted to the bottom hinge.

Government pool fencing guidelines include regulations on earthing metal features close to pools and spas to avoid possible electric shocks, which in rare cases could be deadly.  Check with relevant authorities for laws in your area. The Architects Choice range has an earthing terminal pre-installed on the underside of the spigots.

Does it comply to pool safety standards?

Yes. Our fencing exceeds AS1926.1 and Protector aluminium is the first aluminium pool fencing manufacturer to obtain CodeMark certification for its product

What are the specific laws for my area?

Our sales team have a broad understanding of Australian Standards (with regards to climbable points, minimum heights etc.) and are ready and waiting to give you advice. Each local council may have specific by-laws so please contact them for any specifics.

What posts do I need?

This would depend on where you would like your posts to go;
Concrete/Tiles – Flanged Posts (1300h for standard fence panels and one 1600h for your gate latch post)
Natural Ground – In-Ground Posts (1800h for standard fence panels and one 2100h for your gate latch post)

What accessories do I need?

You will need 4 panel brackets per standard panel (6 for double top rail styles) and these are available in a 4-pack off the shelf from your local Bunnings. For pool gates, you will require one G8Safe TriLatch and one pack of G8Safe pool hinges. Remember to purchase either a 1600h flanged post or 2100h in-ground post for your TriLatch to be mounted on.

The grounds slopes where I would like to put my fencing What can I do?

We can definitely help you here. Simply supply a diagram to our sales team via the staff at the Special Orders Desk and we will custom manufacture fencing that will meet your requirements. Please also supply your name and contact details so we can call you to discuss any particulars.

Can I have different styles/colours of fencing to match the style of my house?

Yes, a full range of custom sizes, designs and colours can be ordered via the Bunnings Special Orders desk. As these panels are custom made for you lead times and costs may vary.

What warranty do I get?

Our 6-point welded pool fencing comes with a Lifetime Manufacturers Warranty and a 10 Year Powder-Coat Warranty.  Please keep your receipt as proof of purchase.

How does the Pool Inspection process work?

You are required to have a compliant pool fence. Our pool fencing has Product Technical Statements available on our website in both Australia and New Zealand so you can be sure that it has been manufactured to all applicable Australia and New Zealand Building Codes and Standards. Engage the services of a pool inspector to inspect your fence. Provide your inspector with copies of our Product Technical Statements. A Form 15 is required in Qld and a PS1 in NZ.

What happens if my pool fence fails an Inspection?

Your pool inspector will advise you why the fence has failed an inspection and allow you a certain amount of time to rectify the situation. In Australia, according to the Building Act 1975, a pool owner cannot hire a 2nd pool inspector within 3 months of engaging the first inspector. This policy is intended to prevent pool owners from engaging another inspector if the 1st inspector deemed a pool fence non-compliant. All non-compliant pool fences are issued with a Form 26 and listed on the pool register and the local government may take action against a pool owner who has knowingly engaged a 2nd inspector. In most cases once the issues have been rectified the inspector will reinspect the pool and issue the certificates if the issues have been remedied.

Does Protector pool fencing comply with pool safety standards Australia?

Yes. All pool fencing products are designed to exceed the relevant Australian / New Zealand standards. Product Technical Statements outlining this information in more detail are available for download.

What is the difference between Protector pool and boundary fencing?

Pool Fencing is designed and manufactured to meet and exceed the current Australian Standards and Pool Legislation. Boundary fencing is a cheaper alternative to fence a property. Boundary fencing is NOT pool or balustrade compliant and is a low-cost option utilising lower-grade aluminium with larger spacings and has an indented line/ridge running horizontal across the top and bottom rails to distinguish from pool rails. Boundary panels have 4-point welds. Pool and balustrade panels have 6-point welds for greater strength.

Is Protector aluminium balustrading pool compliant?

No, the Balustrade fencing system is not pool compliant in either aluminium or glass, as different grade materials are used. Protector can design and manufacture the aluminium balustrade to comply with both standards via Bunnings Special Order Desk.

What is the difference between balustrade and other fencing?

Balustrade is designed and manufactured to exceed the mandatory Australian Standards and Building Codes for Australia and is required for any decking, patio, veranda higher than 1 metre off the ground and can be used to a height of up to 4 metres. Please check with your local council for any additional local requirements. Balustrade is required to be stronger than boundary or pool fencing as it is the only barrier to prevent balcony accidents.

Ulti-M8 heavy gauge aluminium pickets for ultra-strength core are used in Protector balustrade panels. The shorter spans provide a strong, easy to install balustrade solution. It is light, strong and durable so won’t rust or rot. Our aluminium balustrade is designed and manufactured to exceed AS1170 and must be installed correctly to provide suitable rigidity.

How can I get my compliance certificates for Protector products?

All our available compliance documentation is available on our website, visit to download the Product Technical Statements (PTS) for each relevant product. The PTS contains all the information required for your inspector or certifier to provide you with compliance certificates for your local area. In Queensland, a Form 15 can be obtained directly from our website by going to Form 15 page. For all compliance certificates to be issued you will need to retain your proof of purchase, so make sure to keep a digital version of your receipts (either a photo or scanned copy). In some cases, a certifier or council may require technical drawings. We do not provide these to members of the public, but the certifier or council can contact us directly and we will provide them with the required documents.

What is the maximum width of a Protector pool gate?

1200mm – wider gates would not be able to perform to the strength and rigidity requirements for pool fencing under the current standards.

What warranty is given with Protector aluminium pool fencing?

The 6-point welded pool fencing comes with a Lifetime Manufacturer’s Warranty and a 10 Year Powder-Coat Warranty.  Receipt required as proof of purchase.

What posts are required when building an aluminium pool fence?

This would depend on where you would like your posts to go. If fixing off on to concrete/tiles you will need flanged Posts – 1300mm for standard fence panels and one 1600mm for gate latch post. If your posts are in natural ground, you will need In-ground Posts – 1800mm for standard fence panels and one 2100mm for gate latch post. DO NOT USE POSTCRETE OR RAPID SET CONCRETE AS IT WILL CORRODE THE ALUMINIUM.

What accessories are needed for a Protector aluminium pool fence?

You will need 4 panel brackets per standard panel (6 for double top rail styles) available in a 4-pack off the shelf. For pool gates – self-closing pool hinges is required , we recommend G8Safe TriLatch and one pack of G8Safe pool hinges as the safest on the market. Remember a 1600h flanged post or 2100h in-ground post is required for your TriLatch to be mounted on.

The ground slopes where I would like to put my fencing. What can I do?

For slight slopes you can use our Any Angle bracket, available off the shelf. This bracket can be used with our standard panels. If the gradient is steeper, a custom panel may be required. Simply supply a diagram to our sales team via the Bunnings Special Orders Desk and we will custom manufacture fencing that will meet your requirements. Please also supply your name and contact details so we can call you to discuss any particulars.

I have a staircase, can you make raked panels?

Yes. We can manufacture custom panels in various designs and colours upon request via the Bunnings Special Orders Desk.

Boundary Fencing

What’s the difference between ‘pool’ and ‘boundary’ fencing?

Pool Fencing – Is designed and manufactured to meet and exceed the current Australian Standards and Pool Legislation.
Boundary Fencing – Is a cheaper alternative to fence your property. To offer a low-cost option, we use a lower-grade aluminium and larger spacings when manufacturing our boundary fencing. To easily see the difference, our boundary fencing option has an indented line running horizontal across the top and bottom rails.

Can I get the boundary fencing in different colours and designs?

No. Boundary fencing is bulk manufactured 2400mm width x 900mm and 1200mm heights in Satin Black only to help keep the costs at a minimum. If you want specific sizes or colours these would be manufactured to the size/colour you require but it will not be available at the same cost as our standard boundary fencing option.

Easy Screen

What is Easy Screen?

Easy Screen has been designed as a DIY assembly to give you a cheaper alternative to custom made Slat Screening . Our ‘How-to-Install Easy Screen’ brochure provides installation advice and generic information.

How do I put Easy Screen together?

You simply purchase each component separately (blades, side rails, top/bottom rails, screws and fixing brackets), cut them to size and slot it together. The side rails are pre-slotted to ensure gap sizes are constant, providing a professional finish.

What colours does Easy Screen come in?

Standard colours include Satin Black and Pearl White. We can powder coat various other colours to suit your specific application through the Bunnings Special Orders Desk.

What sizes does it come in?

Standard component length is 2000mm, allowing for a maximum 2000mm x 2000mm standard screen. Custom made or larger screens are available through Bunnings Special Orders.

Can I use Easy Screen for pool fencing?

No. We cannot offer any pool certification for the Easy Screen products.

Balustrade

When do I need to use Balustrade?

Balustrade is required for any Decking, Patio, Verandas that is higher than 1 metre off the ground

What is the difference between Balustrade and other fencing?

Balustrade is designed and manufactured to exceed the mandatory Australian Standards and Building Codes for Australia and is required for any decking, patio, veranda higher than 1 metre off the ground and can be used to a height of up to 4 metres. Please check with your local council for any additional local requirements. Balustrade is required to be stronger than boundary or pool fencing as it is the only barrier to prevent balcony accidents.

Ulti-M8 heavy gauge aluminium pickets for ultra-strength core are used in Protector balustrade panels. The shorter spans provide a strong, easy to install balustrade solution. It is light, strong and durable so won’t rust or rot. Our aluminium balustrade is designed and manufactured to exceed AS1170 and must be installed correctly to provide suitable rigidity.

What if I have a Veranda that I’ve been told needs to be pool compliant?

Protector Aluminium will be able to design and manufacture your balustrade so it will comply with both standards. Please contact your local Bunnings Special Orders Team Member.

So is your Balustrade strong enough?

Yes. Our balustrade is designed and manufactured to exceed AS1170 and is the first aluminium balustrade to achieve CodeMark certification. We use heavy gauge aluminium and shorter spans to provide a strong, easy to install balustrade solution. Please note that balustrade must be installed correctly to provide suitable rigidity – please refer to our install guide and your local council for specifics.

I have a staircase, can you make raked panels?

Yes. We can manufacture various designs and colours upon request. You also have the option of different handrails.

Is New Zealand CodeMark Certification available?

New Zealand CodeMark Certification is available for any Pool or balustrade manufactured between 17th June 2014 and 17th June 2020.* Codemark Certified Australia – Valid for any Pool or Balustrade System manufactured between September 2014 – December 14 2020 (Manufacturing date stamp can be located on the underside of the top rail).

Not suitable for use as a pool barrier. Contact your Bunnings Special Order’s to order custom made panels

What sizes does your balustrading come in?

  • Panels: 2000mm wide (including fixed post) x 1010mm high
  • Corner Posts: 50mm x 50mm x 1010mm flanged bottom – sleeved top (90˚)
  • End Posts: 50mm x 50mm x 1010mm flanged bottom – sleeved top (1-way)

How many pickets per panel?

  • 19 pickets per panel
  • Pickets – 16mm x 1.6mm tube
  • 98.6mm space between picket centres
  • Top Rail – 50mm x 25mm
  • Bottom Rail – 38mm x 25mm
  • Post – 50mm x 50mm
  • Base Plate – 100mm x 100mm x 8mm

Latches and Hinges

Can the gravity latches be keyed to match each other or my front door?

The gravity latches are designed with a standard sized locking barrel. A locksmith should be able to make them all match however you like by simply replacing the barrels.

What is the difference between a fixed and adjustable tension hinge?

All tensioned hinges are self-closing, the difference is that the adjustable tension hinge can be adjusted to have a more or less tightly wound spring, changing the force the gate closes. As all tensioned hinges slowly become looser over time, the adjustability allows for quick and easy maintenance.

How heavy can my gate be and still self-close?

Different hinges have different self-closing weights.
Fixed Tension Hinge – 15kg self-closing weight.
Adjustable Tension Hinge – 45kg self-closing weight
Heavy Duty Adjustable Hinge – 84kg self-closing weight

How do I adjust the closing tension of an Adjustable Tension Hinge?

Insert the hex end of the allen key and turn clockwise to a max of 4 tension clicks – each click increases the tension. To release the tension, insert the thin end and push down until you hear the spring release. Instructions are included with the product.

Are screws included with latches?

Yes, they come with rust proof, self-drilling screws.

Deco Screens

Are Deco Screens rated for privacy?

None of our deco designs are rated as ‘privacy screens’.

What material are the Deco Screens made from?

All deoc screens off the shelf are made from ACP (Aluminium Composite Panel). Each panel is made from two 0.5mm aluminium sheets with 2mm of plastic composite in between. Through Bunnings Special orders, solid 3mm and 4mm aluminium panels are also available, which can be powder coated in any colour.

Is a Deco Panel (composite/aluminium sheet) covered under warranty if it’s sanded or repainted?

No. Once the product has been tampered with, it is no longer covered under warranty.

Barrier and Security Doors

What do I do if my doorway isn’t square?

If your doorway isn’t square you can use an adjustable door. Take the shortest measurement vertically and the differing measurements horizontally and taper the door to suit. There may be a small gap on the butt join of the frame however this can be overcome by pulling the door in tight before screwing the corner stake screws in.

What if my lock doesn’t work?

From inside the door open it, check that the lock works with both the key and snib, if it does it is likely you have not checked out the lock holes deep enough. If it doesn’t, refer to the instruction guide provided inside the latch assembly pack.

What if I make my adjustable door too tight?

Simply remove the door, remeasure and reassemble. The door, when placed in jamb, should have a 3mm gap all round.

What colours can I purchase my door in?

The frames are available in Black, White and Primrose.

What if my door handles are at the same height?

In this case you would have to reverse the opening of the security door, Protector doors are designed to be either left or right facing doors.

What is the difference between a security and barrier and screen door?

All doors have similar components depending on their infill type. Screen and Barrier doors have a single-point lock with only a middle bolt. Security doors use a triple lock system with a top, middle and bottom bolt. All security door designs also have to be tested to Australian standards. Screen and Barrier door designs are not tested in this way.

What Infill types are there?

There are 3 infill types across the range, each step up provides a price and design difference. Aluminium diamond grille is the most popular and cheapest, perforated aluminium sheet offers a mid-way point and stainless steel mesh is the premier infill type popular for security doors or for front entry doors where keeping the view free of obstructions is desired.

How much adjustability do the Flex-Fit doors have?

The Flex-fit doors can be resized up to 40mm horizontally or vertically.

What do I do if my doorway isn’t square?

If your doorway isn’t square you can use a Flex-Fit door. Take the shortest measurement vertically and the differing measurements horizontally and taper the door to suit. There may be a small gap on the butt join of the frame however this can be overcome by pulling the door in tight before screwing the corner stake screws in.

What do I do if the lock doesn’t work?

From inside the door open it, check that the lock works with both the key and snib, if it does it is likely you have not checked out the lock holes deep enough. If it doesn’t, refer to the instruction guide provided inside the latch assembly pack for troubleshooting advice – alternatively find the download here.

How do you fix a Flex-fit door if it’s too tight?

Simply remove the door, re-measure and re-assemble. The door when placed into the jamb, should have a 3mm gap all round.

What do I do if the handles on my front door and Protector door are the same height?

The security door will need to be adjusted following the instructions on the website. The doors can be left or right facing. Go to Make It Easy HQ>Downloads>Screen Door Lock Install and flipping guide (these are not included on purchase)

Powder Coating

Does Protectors powder coating warranty extend to galvanised steel?

All our powder coated products are covered under our 10 year powder coating warrant, however our galvanised steel products require additional care.

Galvanising is designed to form an invisible stable layer of corrosion that protects the base metal. If this layer is compromised (by mishandling or exposure to harsh chemicals, high humidity, salt water or pollutants etc.) the base metals can become exposed and rust. Rust, left unchecked, can lead to pitting and structural damage to products and components. It is important to always check product after installation to ensure all stone chips etc. are treated accordingly to minimise long term damage to the product, failure to do so will void the warranty.

Are the panel brackets covered by the powder coating warranty?

Yes, if used correctly. Not valid if using screws that will react with the cast so will need to be assessed on a case by case basis. Product warranty is 12months.

Security Fencing

How is security fencing different from boundary fencing?

Security fencing is made of hot-dipped galvanised steel. It has a 6 point weld system for added strength

10 year warranty on the powder coating and a 12 month warranty on product. It can also be manufactured to meet department of education or similar requirements for use in schools or other public spaces.

NOTE – the 10 year warranty on the powder coating is not applicable if the powder coating has been compromised: If product is compromised (by mishandling or exposure to harsh chemicals, high humidity, salt water or pollutants etc.) the base metals can become exposed and rust. Failure to protect the product form these hazards will void the warranty.