Warranty Details

Limited Manufacturer’s Warranty for Protector Aluminium Pool Fencing

Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The Warranty

The Supplierarrow warrants that the Product is free from defects in workmanship and materials for the Warranty Period.

What the Supplier must do if the Product is Defective

Subject to the conditions of warranty set out in clause 3, if the Product is found to be defective and is returned to the place of purchase at the purchaser's expense during the Warranty Period, the Supplierarrow will repair or replace the Product free of charge.

What the Purchaser must do to Claim Under the Warranty

In order to claim under the Warranty, the purchaser must:

3.1 Be able to show that the damage or defect has arisen solely from faulty materials or workmanship;

3.2 Be able to show that the Product has not been misused, mistreated, damaged or neglected by physical means including but not limited to fair wear and tear, accidents or act of God after purchase;

3.3 Be able to show that it has fulfilled its Product Maintenance Obligations;

3.4 Be able to show that the Product has not been used in a manner inconsistent with the Prescribed Purpose;

3.5 Be able to show that the Product has not at any time been:

  1. attached to; nor
  2. fixed to; nor
  3. installed such that it is touching;

Any other metallic objects or materials which are not aluminum;

3.6 Be able to show that It was the original purchaser by production of the original receipt of purchase clearly showing the Date of Purchase;

3.7 Be able to show that the Date of Purchase was on or after 1 March 2010 (as the Warranty shall not in any circumstances apply to Product purchased prior to 1 March 2010).

3.8 Pay all transportation charges incurred in returning defective Product (or parts thereof) for repair, together with the cost of returning them to the purchaser.

Other Important Information in Relation to the Warranty

4.1 The Liability of the Supplier pursuant to this Warranty is (to the extent it is lawful to do so) limited to the cost of repair or replacement of the Product. The Supplier shall not in any circumstances be liable for physical or financial injury, loss or damage or for consequential loss or damage of any kind arising from the Product or its use or application by the purchaser.

4.2 This Warranty is non-transferable and does not apply to any purchaser who bought the product from a reseller or distributor not authorized by the Supplier, including but not limited to purchases from internet auction sites.

4.3 Should the Product prove to be irreparable, the Supplier reserves the right to substitute an equivalent product if available or to retract the Warranty if no replacement is available.

4.4 The benefits provided to the purchaser by the Warranty are in addition to other rights and remedies available to the purchaser

Who is Giving the Warranty?

The entity giving the Warranty is:

Protector Aluminium Pty Ltd
ABN 94 088 343 275
2a Page Street
KUNDA PARK QLD 4556
Phone: 07 5476 5022
Fax: 07 5476 5535
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Definitions

"the Date of Purchase" means the date the Product is purchased as evidenced by the properly dated receipt issued to the purchaser at the time of purchase.

"Life of the Product" means the period commencing on the Date of Purchase and continuing until the earlier of:

- the death of the purchaser; and

- the date the purchaser assigns, transfers or otherwise divests itself of title or ownership to or of the Product; and

- the expiration of the serviceable life of the Product which for the purposes of this warranty shall be the date upon which the components and or materials used by the Supplier to manufacture the Product are no longer available; and

- the date which is twenty-five (25) years from the Date of Purchase.

"Product Maintenance Obligations" means washing down the Product with warm water containing a mild detergent (non-acidic and non alkaline) and using a soft non abrasive cloth;

"the Product" means Type 1 Products;

"the Supplier" means Protector Aluminum Pty Ltd

"Type 1 Products" means tubular aluminium panels and gates with a minimum of six (6) welds per picket to the rails of a panel or the frame of a gate including any internal rails of the gate BUT SPECIFICALLY EXCLUDING face welded products;

"the Warranty Period" means, in the case of Type 1 Products, for the Life of the Product;

"the Prescribed Purpose" means for use as pool fencing or similar but specifically excludes animal enclosures, racks, shelves, car barriers, climbing devices and other weight bearing or inappropriate uses.


Limited Manufacturer’s Warranty for Protector Aluminium Security Doors

Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.

The Warranty

The Supplier warrants that the Product is free from defects in workmanship and materials for the warranty period.

What the Supplier must do if the Product is Defective

Subject to the conditions of the warranty set out in clause 3, if the product is found to be defective and is returned to the place of purchase at the purchaserís expense during the warranty period, the supplier will repair or replace the product free of charge.

What the purchaser must do to claim under the warranty:

3.1 Be able to show that the damage or defect has arisen solely from faulty materials or workmanship;

3.2 Be able to show that the product has not been misused, mistreated, damaged or neglected by physical means including but not limited to fair wear and tear, accidents or act of God after purchase;

3.3 Be able to show that it has fulfilled its product maintenance obligations;

3.4 Be able to show that the Product has not been used in a manner inconsistent with the prescribed purpose;

3.5 Be able to show that the Product has not at any time been:

  1. attached to; nor
  2. fixed to; nor
  3. installed such that it is touching;

Any other metallic objects or materials which are not aluminium;

3.6 Be able to show that it was the original purchaser by production of the original receipt of purchase clearly showing the Date of Purchase;

3.7 Be able to show that the Date of Purchase was less than one year before the claim of warranty.

3.8 Pay all the transportation charges incurred in returning the defective Product (or parts thereof) for repair, together with the cost of returning them to the purchaser.

Other Important Information in Relation to the Warranty

4.1 The Liability of the Supplier pursuant to this Warranty is (to the extent it is lawful to do so) limited to the cost of repair or replacement of the Product. The supplier shall not in any circumstances be liable for physical or financial injury, loss or damage or for consequential loss or damage of any kind arising from the product or its use or application by the purchaser.

4.2 This Warranty is non-transferable and does not apply to any purchaser who bought the product from a reseller or distributer not authorised by the supplier, including but not limited to purchases from internet auction sites

4.3 Should the product prove to be irreparable, the supplier reserves the right to substitute an equivalent product if available or to retract the Warranty if no replacement is available.

4.4 The benefits provided to the purchaser by the warranty are in addition to other rights and remedies available to the purchaser

Who is Giving the Warranty?

The entity giving the Warranty is:

Protector Aluminium Pty Ltd
ABN 94 088 343 275
2a Page Street
KUNDA PARK  QLD  4556
Phone: 07 5476 5022
Fax: 07 5476 5535
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Definitions

"the Date of Purchase" means the date the product is purchased as evidenced by the properly dated receipt issued to the purchaser at the time of purchase.

"Product Maintenance Obligations" means washing down with a soft bristled brush using warm water and a mild detergent. Rinse well with fresh water removing any detergent residue paying particular attention to the mesh and any areas that could retain residue. Care should be taken to avoid excessive amounts of water entering the lock, or any auxiliary locks. Abrasive materials or strong detergents must never be used to clean your door

"The Product" means Type 2 Products;

"The Supplier" means Protector Aluminium Pty Ltd

"Type 2 Products" means all the components excluding the hinges and locking mechanism included in the Security/Barrier door kit.

"The Prescribed Purpose" means for use as a Security/Barrier Door on a residential dwelling or similar but specifically excludes animal enclosures, racks, shelves, car barriers, climbing devices and other weight bearing or inappropriate uses. 

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